Terms & Conditions of Sale

These Terms & Conditions apply to all quotations, sales, supply of goods, installations, maintenance and repair works carried out by dp Doors & Shutters Ltd (“the Company”). By placing an order with the Company, the customer (“the Customer”) agrees to be bound by these Terms & Conditions unless otherwise agreed in writing.

1. Minimum Order Value

The Company’s minimum order values are:

• Supply only: £100.00 (excluding VAT)
• On-site works: £245.00 (excluding VAT)

2. Prices

All prices are quoted in Pounds Sterling (£) and are exclusive of VAT unless stated otherwise.

Quotations remain valid for 30 days from the date of issue unless otherwise stated.

The Company reserves the right to amend prices after the quotation expiry date or where circumstances beyond its control result in increased costs.

Goods and services will be invoiced at the agreed quotation price where the quotation remains valid and the order has been accepted.

3. Deposits

The Company reserves the right to request a deposit before ordering materials or allocating installation dates.

Subject to satisfactory credit checks:

• All new customers will normally be required to pay a minimum 50% deposit with their first order.
• Existing customers may also be required to pay a deposit at the Company’s discretion.

If the Customer cancels an order after paying a deposit:

• An administration charge equal to 10% of the deposit paid may be deducted.
• Where materials have been ordered, manufactured or labour costs incurred, the Customer shall be liable for those costs.
• If such costs exceed the deposit received, the Company reserves the right to issue an additional invoice for the outstanding balance.

4. Currency

All invoices are payable in Pounds Sterling (£).

Where payment is made in another currency, the amount credited will be the Sterling value actually received after exchange rate conversion and deduction of all bank charges.

The Customer remains responsible for any resulting shortfall.

5. VAT and Taxes

VAT and any other applicable taxes will be charged at the prevailing rate in force on the date of invoice.

6. Variations and Additional Site Costs

The quotation is based upon the information available at the time it is prepared.

The Company reserves the right to charge for additional labour, materials or time resulting from circumstances outside its reasonable control, including but not limited to:

• Changes requested by the Customer after the order has been accepted.
• Site delays caused by third parties.
• Inaccessible or unprepared work areas.
• Openings or structures not being ready for installation.
• Waiting time due to site conditions.
• Aborted visits where operatives are unable to complete scheduled works.

Where such circumstances arise, additional charges will be advised and invoiced accordingly.

If agreement cannot be reached regarding additional costs, the Company reserves the right to suspend works, remove labour from site and off-hire any plant or equipment. The Customer shall remain liable for costs incurred.

7. Payment Terms

Unless otherwise agreed in writing and subject to approved credit terms, invoices are payable by the end of the month following the month of invoice.

Failure to pay by the due date may result in:

• suspension of further work or deliveries;
• withdrawal of credit facilities;
• referral of the outstanding balance to the Company’s debt recovery agents.

The Customer shall be responsible for all reasonable recovery costs and charges incurred in recovering overdue sums where permitted by law.

8. Claims

Claims relating to shortages, damaged goods, incorrect goods supplied or workmanship must be notified to the Company in writing within three (3) days of delivery or installation.

Failure to notify within this period may affect the Company’s ability to investigate or resolve the claim.

9. Returns

Goods may only be returned with the Company’s prior written approval.

Returned goods must be:

• unused;
• in their original condition;
• suitable for resale.

Acceptance of returned goods is entirely at the Company’s discretion.

Where accepted, a handling and restocking charge of 30% may apply.

Special order or bespoke products are non-returnable unless defective.

10. Delivery and Installation

Delivery and installation dates are estimates only.

Whilst every effort will be made to meet agreed dates, the Company shall not be liable for delays caused by factors beyond its reasonable control.

The Company shall not be responsible for any indirect or consequential losses arising from delays.

11. Cancellation of Orders

Orders may be cancelled without charge within five (5) working days of placement, provided that materials have not been ordered or manufacturing has not commenced.

After this period, or once an Order Acknowledgement has been issued, the Customer shall be liable for all costs reasonably incurred, including materials, manufacturing, administration and labour.

12. Amendments to Orders

Orders may be amended within five (5) working days of placement, subject to the Company’s agreement.

Any amendments requested after this period may incur additional charges.

13. Limitation of Liability

The Company’s liability shall be limited to the value of the goods or services supplied.

The Company shall not be liable for:

• loss of profit;
• loss of business;
• loss of production;
• liquidated damages;
• indirect or consequential losses,

except where liability cannot lawfully be excluded.

Nothing within these Terms excludes liability for death or personal injury caused by negligence or any liability which cannot be excluded under English law.

14. Retention of Title

Ownership of all goods supplied shall remain with the Company until payment has been received in full.

Until ownership passes:

• the Customer shall keep the goods identifiable as the Company’s property;
• the Company reserves the right to recover unpaid goods from site where legally entitled to do so.

15. Contract

These Terms & Conditions form the basis of every contract between the Company and the Customer unless expressly varied in writing.

No retention, deduction or set-off shall be made from payments due unless agreed in writing by the Company.

16. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales.

Any dispute arising from them shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

17. Warranty

Unless otherwise agreed in writing, the Company provides a 12-month warranty from the date of installation covering defective parts and workmanship.

The warranty does not apply where:

• the product has been misused;
• accidental damage has occurred;
• unauthorised repairs or alterations have been carried out;
• servicing has been undertaken by anyone other than the Company during the warranty period.

The Company’s obligation under this warranty is limited to repair or replacement of defective parts.

18. Maintenance

Following expiry of the warranty period, regular servicing and maintenance remain the responsibility of the Customer.

Daily visual safety inspections should be carried out by the user in accordance with the Operating and Maintenance Manual provided.

Maintenance records should be retained for safety, compliance and warranty purposes where applicable.

19. Acceptance

Placement of an order, payment of a deposit or acceptance of delivery or installation shall constitute acceptance of these Terms & Conditions.

Any objection to these Terms must be notified to the Company in writing before work commences.